Support
Draft — last updated 2026-09-09
Contact us
Email hey@simpop.co for anything: bugs, questions, billing, feedback or feature ideas. We usually reply within a day.
Reporting content or users
Use the report link on any post, comment, chat message or profile. Reports go to a human moderator and are reviewed, typically within 24 hours. You can also block a user from their profile; their content disappears from your feeds immediately and you can manage the list from the Account tab of your profile. Read the Community Guidelines to see what is and isn't allowed.
Deleting your account
- Sign in and open your profile (tap your username in the header).
- Open the Account tab.
- Press Delete account, read what will happen, and type your username to confirm.
On iOS the same option is under Settings → Account. Deletion is immediate and permanent: private content is removed, public contributions are anonymised, and any unused credits are forfeited. Full details are in the Privacy Policy. If you can no longer sign in, email us from the address on the account and we will delete it for you.
Credits and purchases
Credits bought on the web are charged by Stripe; on iOS by Apple. Purchases normally appear within seconds. If a purchase did not arrive, email us with the receipt and we will sort it out. Refunds for In-App Purchases are handled by Apple through your purchase history; see the Terms of Service.